Privacy Policy

This privacy policy applies to customer information collected by us when customers use products and services (including but not limited to the supasaito.com website) provided by Supasaito株式会社 (hereinafter referred to as “our company”). In this privacy policy, our website and other products and services are collectively referred to as “services.”

If you have any questions about this privacy policy, please contact us at [email protected].

Information gathering

We only collect information about you for reasons such as to provide a service, contact you, or improve our services. We will immediately destroy your data as soon as it is no longer needed for the purposes for which you provided the information.

We collect information in three ways: when we receive information from customers, when we automatically collect information through the operation of our services, and when we collect information from outside.

Information provided

The information to be collected depends on the service provided and the purpose for which the information is collected at that time. Below are examples of the information we collect from you.

Contact info

When we receive an inquiry from a customer, we may collect the following information in order to be able to get back to you.

• Your name
• Email address
• Telephone number
• Company name
• Your address or location

Transaction info

We may collect personal information required to conduct transactions with customers.

• Your name
• Email address
• Telephone number
• Company name
• Job title
• Bank account information
• Your address or location

Information collected automatically

Some information may be collected automatically as a result of your use of our services.

System information

Like many online service providers, we may collect system information for normal use of the service.

• Browser type
• IP address
• A unique device identifier
• Language settings
• Referring sites
• Date and time of access
• Operating system
• Mobile network information, etc.

Usage information

There is information collected about customer usage status and behavior when using our services.

• Web page browsing information
• Usage information on web pages
• Information collected on other systems

Cookie information

We use essential cookies for service functions and optional cookies for analytics. Google Analytics runs on our website and platform unless you have disabled analytics or your browser sends a Global Privacy Control or Do Not Track signal. We do not show an automatic cookie banner. You can enable or disable analytics in Cookie settings in the footer; an explicit choice is saved for 90 days and shared with platform.supasaito.com in the same browser. We send browser identifiers, page and campaign information, actions and confirmed business events to Google LLC, including an internal user ID after sign-in and transaction IDs, amounts and currencies for payments and refunds. We do not send names, email addresses, phone numbers, form contents or card details to Google Analytics. Data may be processed in the United States and other countries. Disabling analytics does not prevent registration or service use. See our external transmission disclosure for recipients, purposes, retention and controls.

Information provided by other companies

We may obtain information about you from other sources. For example, if you connect your account to a third party service provider, we may obtain information from that service. The information we receive depends on what services you approve and what options are available to you. In addition, we may obtain information about individuals who are not our users from third party services, and we may use this information, for example, for marketing and advertising purposes.

Sharing of information

We do not sell personal information about our customers or our end users or members.

We will share information about you with appropriate protection of your privacy in the limited circumstances specified below.

Subsidiaries, employees, and independent contractors

We may disclose information about you to our subsidiaries, our employees, and individuals who are independent contractors who need to know information to help us provide services or process information on our behalf. We require our subsidiaries, employees and independent contractors to comply with this privacy policy with respect to personal information we share.

Third-party vendors

We may share information about you with third party vendors who need to know about you in order to provide services to us. This group includes businesses that help us provide services to you (such as payment providers that process your credit and debit card information) and businesses that help us understand and enhance our services (such as analytics providers).

When required by law

We may disclose information about you in response to a court order or other government request.

To protect rights and property

We may disclose information about you if we determine in good faith that disclosure is reasonably necessary to protect the property or rights of Supasaito, third parties, or the public. For example, we may disclose information relating to an emergency without delay if we believe in good faith that there is an imminent risk of death or serious physical injury.

Transfer of business

In the event of a merger, sale of company assets, acquisition of all or part of our business by another company, or in the unlikely event that Supasaito goes out of business or goes bankrupt, user information is likely to be one of the assets transferred or acquired by a third party. If these events occur, this privacy policy will continue to apply to your information, and the party receiving your information will only be able to continue using your information in accordance with this privacy policy.

When there is customer consent

We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties who have obtained your permission.

Aggregated and non-specific information

We may share aggregated or reasonably de-identified information so that we cannot reasonably identify you. For example, we may publish aggregated statistics about the use of our services.

Published support requests

Additionally, if you submit a request to us (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to clarify and respond to your request or for us to support other users.

Changes to the privacy policy

We may change our privacy policy from time to time. We encourage visitors to check this page frequently for changes to our privacy policy. If changes have been made, we will notify you by revising the following changelog. Also, in some cases, we may send additional notifications (such as adding wording to the home page or sending notifications via email or dashboard). If you continue to use this service after changes to this privacy policy, you are deemed to have agreed to the changes.